ManageEngine Product Support
Expert Assistance from Idol Consulting's Certified Team
Welcome to our ManageEngine solutions hub! Our certified technicians are ready to help resolve issues, optimize your setup, or guide you through best practices.
How Can We Help?
Identity & Access Management (IAM)
- Secure user identities and control access to critical resources
- Enforce strong passwords and multi-factor authentication
- Automate Active Directory user management
ADSelfService Plus
Self-service password reset & MFA
ADManager Plus
Simplify AD user provisioning & reporting
Security Information & Event Management (SIEM)
- Detect threats. Monitor logs. Stay compliant.
Log360
Comprehensive SIEM solution with UEBA, DLP, and cloud monitoring
EventLog Analyzer
Real-time log analysis and compliance reporting
Unified Endpoint Management & Security (UEMS)
- Manage every device. Patch every vulnerability. Secure every user.
Endpoint Central
All-in-one UEM: patching, asset management, remote control
Mobile Device Manager Plus
Manage iOS, Android, and Windows devices from anywhere
IT Operations Management (ITOM)
- Optimize performance. Monitor networks. Fix issues faster.
OpManager
Network and server performance monitoring
NetFlow Analyzer
Monitor and analyze network bandwidth usage
IT Service Management (ITSM)
- Deliver fast, efficient, and consistent IT support.
ServiceDesk Plus
Full-featured IT help desk with asset and change management
SupportCenter Plus
Customer support/help desk software for external users
Advanced Analytics
- AI-powered analytics for IT, help desk, and business data
Analytics Plus
AI-powered analytics for IT, help desk, and business data
Contact Support
Live Chat
Connect instantly with a technician by just a click on your bottom right.=
Avg. Response: <5 mins (8:00-16:30)
Phone Support
Urgent issues or outages:
+27 11 708 0205
Email Support
For general inquiries and documentation:
support@idol.email.connect.aws
Response within 4 business hours
Premium Support Services
Tailored for enterprise clients:
- Dedicated Technical Account Manager
- 1-Hour Response SLA
- On-site Support
- Quarterly System Reviews
- Custom Training
Why Idol Consulting?
Our ManageEngine team holds 50+ certifications, averages 8+ years of experience, and delivers 98% customer satisfaction.
50+
Certifications
8+
Years Experience
98%
Customer Satisfaction